Who handles my data?

Casa UK Mortgages Ltd operates as an Appointed Representative of HL Partnership Limited, which is authorised and regulated by the Financial Conduct Authority. Therefore, your data will be processed by both Casa UK Mortgages Ltd and HL Partnership Limited in order to deliver the services you request.

What information will you collect from me?

To provide accurate financial advice tailored to your circumstances, we need to gather relevant details about you, your household, your financial situation, and your preferences. This may include sensitive data, such as income and spending habits, health details, outstanding debts, legal matters, or history of credit issues. We may need to share this information with product providers you apply to.

Do I have to share my personal data?

To ensure we give you advice that’s right for you, we ask that you provide all requested information honestly and in full. If you are uncomfortable sharing something, let us know. We’ll explain if withholding information could affect the service or advice we provide.

How will my data be used?

Primarily, your data will be used to deliver the service you have requested. This includes:
Understanding your needs and offering suitable advice;
Introducing you to appropriate product and service providers;
Managing your application and supporting the process;
Notifying you of updates to any products or services we've arranged for you;
Recommending other relevant services or products, unless you opt out.
Additionally, we may process your data to:
Fulfil legal and regulatory obligations, such as those set by the Financial Conduct Authority or other authorities;
Help detect and prevent financial crime by sharing relevant details with agencies like the police or National Crime Agency, where necessary;
Pursue our own legitimate business interests, for example:
Analysing trends to improve services;
Auditing our advice and work to ensure it meets regulatory standards;
Protecting against or preparing for potential legal actions.
HL Partnership Limited may also use your information to oversee the quality of services we provide and ensure compliance with all legal and regulatory standards.

How long will you keep my information?

We will retain your personal data only as long as necessary. The retention period depends on the type of information and services we’ve provided. In many instances, data is stored indefinitely to demonstrate that we have met our legal and regulatory obligations.

Can I access the information you hold about me?

Yes. If you would like to see what personal data we hold, please write to our Data Controller (see contact details below). We will respond within one calendar month. We may need to confirm your identity before releasing the data.

What if the information is wrong or incomplete?

You can ask us to correct or complete any inaccurate or incomplete data. Contact our Data Controller in writing (details below). Please note that for regulatory reasons, we must retain a record of the data as it was at the time the advice or transaction occurred.